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Frequently Asked Questions

Can I apply the courses to my CDA training requirements?

• Yes, the courses were designed specifically to meet the training requirements for the CDA. The courses can also be used for CDA renewal training requirements.

Can I take all 120 hours of training with my subscription?

• Yes, you have access to all training courses for one year including new courses that are added to the course catalog during your subscription period.

How do I get a completion certificate when I finish a course?

• You can print the certificate after successfully completing a course with a score of 70 percent or higher. Go to the "My Courses" page (the page you see when you first log in) and select "My Courses". When the list of courses you have enrolled in appears, look for the title of the course you completed and click on the small certificate icon that appears at the end of the course title. The certificate will open and allow you to print it. Note: You will need Adobe Acrobat Reader (download here) to view and print the certificate.

Once I start a course, do I need to finish it before I log out, if I don't have time to finish it?

• No, you can log out at any time. The system will bookmark (remember) where you stopped. When you reenter the course, it will take up where it left off.

Who can I contact if I have questions concerning this training opportunity?

• A help line is available during normal working hours, 7:00 AM - 5:00 PM CST, Monday - Friday. Call 1-800-261-6248.