Personnel Management
This online training series includes the Dealing with Difficult People, Sexual Harassment in the Workplace, Teams that Work, Management (Videos), and Managing within the Law series.
Audience:
This series is for anyone who wants to learn about managing your companies personnel.
This series is for anyone who wants to learn about managing your companies personnel.
Features:
- Exercises allow learners to practice in the actual application being studied.
- A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
- Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
- Search text enables learners to rapidly search all text within a course to easily retrieve information required.
- Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
- A skill assessment generates a customized learning path based on the results of a pre-test.
- A glossary provides a reference for definitions of unfamiliar terms.
- Bookmarking tracks the learner's progress in a course.
Click on the titles below to show/hide included course information if the tooltips go out of view.
Summary:
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
Audience:
This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.
Features:
- Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
- Flash scenarios use real world situations to illustrate course concepts.
- Streaming video scenarios illustrate real world issues and solutions discussed in the course.
- Audio accompanies each lesson page throughout the course.
- Decision Point activities allow learners to work toward an outcome in an interactive environment.
- Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
- Activities allow learners to apply course concepts in an interactive questioning environment.
- Exercises allow learners to practice in the actual application being studied.
- A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
- Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
- Search text enables learners to rapidly search all text within a course to easily retrieve information required.
- Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
- A skill assessment generates a customized learning path based on the results of a pre-test.
- A glossary provides a reference for definitions of unfamiliar terms.
- Bookmarking tracks the learner's progress in a course.
Summary:
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.
Objectives:
- Clarify a situation involving an attitude problem
- Qualify the attitude problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that attitude issues cause
Topics:
- Your subordinate
- Your co-worker
- Your boss
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.
Objectives:
- Clarify a situation involving a communication problem
- Qualify the communication problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that miscommunications cause
Topics:
- Your subordinate
- Your co-worker
- Your boss
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.
Objectives:
- Clarify a situation involving inconsiderate behavior
- Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that inconsiderate behavior causes
Topics:
- Your Subordinate
- Your Co-workers
- Your Supervisor
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.
Outline:
- How do you know there is a problem?
- Why are difficult employees being difficult?
- What is the biggest mistake we make in dealing with difficult employees?
- What are the first steps in dealing with difficult employees?
- How can you handle conversations with the difficult employee?
- When is discipline or dismissal required?
- What can you do if nothing else works?
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.
Objectives:
- Clarify a situation involving a power issue
- Qualify the power problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that power struggles cause
Topics:
- Your subordinate
- Your co-worker
- Your boss
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.
Objectives:
- Clarify a situation involving a responsibility problem
- Qualify the responsibility problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that irresponsible behavior causes
Topics:
- Your subordinate
- Your co-worker
- Your boss
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.
Objectives:
- Clarify a situation involving a trust problem
- Qualify the trust problem by weighing the options and mitigating factors involved
- Modify the situation to resolve the problems that trust issues cause
Topics:
- Your subordinate
- Your co-worker
- Your boss
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you're an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That's what our management programs are all about.
Audience:
Front Line Managers, Mid Level Managers, Exec Level
Features:
- This series is presented using streaming video.
- Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
- An index lists the key sections of the video, with the ability to select sections to play.
- Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
- A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Summary:
An organization's leadership and passion is key to recruiting and hiring the best people. Watch as Anne Bruce, keynote speaker and workshop leader, discusses how an organization's culture and creativity can be the most important weapon to winning the war on attracting talent.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Creating a fun work environment is good for any type of business and can result in both employee and customer retention and loyalty. Watch as John Yokoyama, president of the world-famous Pike Place Fish Company in Seattle, discusses how to bring your workplace to life.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Delegation is a fundamental skill needed in today's busy workplace. Most people don't delegate because they think it's faster to do the job themselves. However, the more you delegate, the more time you will have in the future. During this program, you'll learn what delegation is and the key concepts of delegation. You'll also learn the steps to effective delegation. In addition, you'll learn to recognize why delegation can sometimes fail.
Outline:
- Introduction
- What Is Delegation?
- Why Delegation Fails?
- How to Delegate
- Things to Remember When Delegating
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Motivating and retaining employees are now considered to be the most critical performance issues facing managers in today's workplace. During this program, you'll learn how to instill employee motivation and create a fun work environment where people love to do their jobs. You'll also learn how to blast de-motivators and discover that fired up people are the key to higher levels of productivity.
Outline:
- Introduction
- Fire Up and Motivate Your Employees
- What Is Motivation?
- Ways to Motivate
- Meeting Your Employees' Needs
- Standards of Performance
- Rewards for Higher Performance
- Blasting De-Motivators
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
As a manager, you encounter performance issues on a regular basis. To handle performance problems effectively, you need to use patience, self-control and good judgment. During this program, you'll learn how to identify employees' performance problems. You'll also learn how to resolve negative behavior and performance, as well as determine steps to handle performance problems using the corrective action process.
Outline:
- Introduction
- What's a Performance Problem?
- What Is A Training Issue?
- RESOLVE a Performance Problem
- Handling a Performance Problem
- Corrective Action
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Successful companies hire candidates who fit well with the company, work culture and organizational mission. The purpose of this program is to explain how you can determine the right candidate for the position, team and company. In addition, you'll learn ways to ask behavior-related questions that give you a better picture of how well a candidate's traits, motivators and skills match organizational culture.
Outline:
- Introduction
- Interviewing for Organizational Fit
- Organizational Culture
- Interview Preparation
- Interviewing for Motivational Fit
- Interviewing Tips
- Choosing the Best Candidate
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Conducting a structured interview will help predict a candidate's job success. This program will help you learn techniques used to avoid inconsistent and difficult interviews. You'll also learn how to prepare for the interview, conduct the interview and evaluate the candidate in a way that increases the effectiveness of the employment interview.
Outline:
- Introduction
- Interviewing For Success
- The Structured Interview
- Preparing for the Interview
- Conducting the Interview
- Evaluating the Candidates
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Companies compete based on the knowledge of their employees. Watch as Dr. Vinod Jain, CEO of NextBase Corporation, discusses how to utilize, capture and access your employees' knowledge.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The 360 degree feedback process is designed to help you identify areas of opportunity, where a change in your behavior can make a significant difference in your leadership abilities. During this program, you'll learn the concepts of 360 degree feedback and the importance of sharing and following up. You'll also learn how to create a comprehensive and personal development plan.
Outline:
- Introduction
- Making 360 Degree Feedback Work
- Importance of 360 Degree Feedback
- The Development Plan
- Getting Support
- Sharing Results
- Sharing With Your Manager
- Sharing With Your Employee
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Welcome to Managing Performance. Managing people and their performance is a critical part of a manager's job. You need to provide direction, develop the skill levels of your employees, increase their productivity and enhance their job satisfaction. During this program, you'll learn how to effectively manage the performance of others using three key components: performance planning, monitoring progress and reviewing performance.
Outline:
- Introduction
- Managing Performance
- Why Managing Performance?
- Planning Performance
- Monitoring Progress
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
With the increased demand for telecommuters comes the need for managers who can supervise them. During this program you'll learn the skills needed to supervise off-site employees. You'll also learn the organizational benefits of telecommuting, how to create telecommuting policies and how to choose a quality telecommuter.
Outline:
- Introduction
- Managing Telecommuters
- Benefits Of Telecommuting
- Tips For Telemanagers
- Telemanager Guidelines
- Setting Up a Program
- Choosing Telecommuters
- Home-Office Safety
- Manager Concerns
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
How do you turn on your employees to their jobs? Anne Bruce, keynote speaker and workshop leader, describes how you can motivate and retain key employees. In addition, Anne will describe what managers should do and not do when motivating employees.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Innovative recruiting is important in today's business world due to increased competition for top talent employees. During this program, you will learn the importance of recruiting as well as new and different recruiting strategies that will help you attract the best potential job candidates. You'll also learn practical recruiting techniques that can help you win the war for talent.
Outline:
- Introduction
- Recruiting Top Talent
- Innovative Recruiting
- Business Impacts
- Continuous Recruiting
- Steps in Recruiting
- Common Errors in Recruiting
- Scouting for Talent
- Relationship Recruiting
- WOW Recruiting
- Convincing Candidates
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
It's a stark reality in today's competitive labor market that unplanned, unwanted attrition can attack and damage even the most successful companies. This program will help you identify the risks of attrition within your team and recognize the role you play as a manager in employee retention. You'll also learn how to use the TALENT model to identify specific retention practices to retain your most valued employees.
Outline:
- Introduction
- Retaining Top Talent
- Selective Retention
- Committed Employees
- Early Warning Signs
- Responding to Early Warning Signs
- Retention Strategies
- Reasons Why Top Talent Leaves
- TALENT Principles
- Employee Retention Conversation
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The challenge of retaining top talent is an issue managers will face for years to come. Watch as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the trends impacting retention, attitudes of the new workforce and what managers can do to retain key employees.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
To ensure the long-range success of your organization, it is key to implement succession planning. Today we know, for an organization to be at par on all levels, there has to be a ready-to-draw-from talent pool in place - before it's needed. During this program, you'll learn how to eliminate panic hiring, develop a succession plan and provide significant career guidance to employees.
Outline:
- Introduction
- Succession Planning
- Panic Hiring
- Prepare for the Unexpected
- Benefits of a Succession Plan
- Developing a Plan
- Hiring Tips
- Succession Planning Worksheet
- Guidance and Career Counseling
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Most managers are aware of the disruptive nature of the loss of a valued employee. But how about the hidden costs that often get overlooked? Join us as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the costs of attrition and the impact to your company's bottom line.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
To effectively facilitate diversity in the workplace, managers need to know what is really meant by diversity and how to maintain a diverse work environment. During this program, you'll learn the four approaches to diversity management and how to use each approach. You'll also learn how to facilitate diversity management and to lead diversity change.
Outline:
- Introduction
- The Diversity Manager
- Diversity Defined
- Approaches to Diversity
- Facilitating Diversity Management
- Leading Diversity Change
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Becoming a new manager can sometimes feel like an invisible wall has gone up between you and your former co-workers. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can show your former co-workers you're going to be a different kind of boss.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
It's wise for managers to hesitate before launching a confrontation with their employees. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively counsel your employees, instead of attacking them.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
If you give employees time and support, you'll be overwhelmed with what they'll offer. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how respecting and developing employees can bring impressive results to your business.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
There are a myriad of laws and regulations governing workplace issues such as discrimination, harassment and the hiring and dismissal of employees. Our managing within the law programs will help protect you and your employees by educating you about the laws that must guide policy and behavior in the workplace.
Audience:
Front Line Managers, Mid Level Managers, Exec Level
Features:
- This series is presented using streaming video.
- Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
- An index lists the key sections of the video, with the ability to select sections to play.
- Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
- A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Summary:
The at will employment doctrine means an employee can be terminated at any time, for any reason or no reason at all, with or without notice. During this program, you'll learn the definition of at will employment and the four key exceptions to the doctrine. You'll also learn practical management tips to follow to prevent legal claims of a wrongful termination.
Outline:
- Introduction
- At Will Employment
- Contractual Exceptions
- Statutory Exceptions
- Public Policy Exceptions
- Employment Tort Exceptions
- Preventing Legal Claims
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The Americans with Disabilities Act or ADA makes it illegal to discriminate against people with disabilities. As a manager, you need to know what is covered in the ADA. During this program, you'll learn how to comply with the ADA requirements during the hiring process. You'll also learn who qualifies for protection under the ADA and how to make reasonable accommodations for employees with disabilities. In addition, you'll learn what questions, if any, may be asked of disabled employees after hiring.
Outline:
- Introduction
- Complying with ADA Requirements
- ADA Requirements
- ADA Coverage
- Reasonable Accommodations
- Post-Hiring Questions
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course explains the basic requirements of the Americans With Disabilities Act (ADA) and the ADA Amendments Act (ADAAA) of 2008.
Outline:
- Identify ADA requirements
- Describe how a disability is defined
- Explain what reasonable accommodations means
- Identify appropriate post-hiring questions
- Describe situations that justify limited medical inquiries
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when hiring, promoting and terminating employees.
Outline:
- Introduction
- Discrimination
- Illegal Discrimination
- Sex/Gender
- Age 40 and Over
- Race and Color, Religion
- National Origin/Ancestry
- Citizenship
- Veteran and Military Status
- Preventing Discrimination
- Avoiding Discrimination
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when hiring, promoting and terminating employees.
Outline:
- Introduction
- Discrimination
- Discrimination Defined
- Proving Illegal Discrimination
- Protected Characteristics
- Preventing Discrimination
- Hiring
- Promoting and Terminating
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Drug and alcohol abuse not only impacts efficiency and productivity, but it also increases health care costs, absenteeism and conflicts amongst employees. During this program, you'll learn how to identify substance abuse by employees. You'll also learn regulations for drug testing and employee privacy rights. In addition, you'll learn how to maintain a drug- and alcohol-free workplace.
Outline:
- Introduction
- Drug and Alcohol Abuse at Work
- Drug Testing
- Testing Regulations
- Disability Law Issues
- Your Role as a Manager
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The Fair Labor Standards Act, or FLSA, is the federal law that governs workplace wages and hours, requiring strict compliance by employers. Along with state wage-hour laws, the FLSA makes up the body of law that must be followed by each employer. During this program, you'll learn the limitation of coverage under the FLSA and how employees are treated depending on position or level. You'll also learn the pay requirements and applicability of the FLSA, and how to make important payroll choices. In addition, you'll learn the FLSA requirements for documenting hours and wages of your employees.
Outline:
- Introduction
- FLSA & State Wage-Hour Law
- FLSA Coverage
- Exempt and Non-Exempt Employees
- FLSA Pay Requirements
- Making Payroll Choices
- Record Keeping
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The Family Medical Leave Act (FMLA) is a federal law, enacted by Congress in 1993 to assist employees in balancing their personal and family lives with the demands of the workplace. During this program, you'll learn about the coverage and conditions under the FMLA and examine how to resolve FMLA issues. In addition, you'll learn the rights of employees and employers granted under the FMLA.
Outline:
- Introduction
- Family and Medical Leave
- FMLA Coverage
- Reasons for Leave
- Arranging for Leave
- Health Coverage
- Returning to the Workplace
- State Law
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course explains the basic requirements of the Family and Medical Leave Act (FMLA) and its expansion in January of 2009.
Outline:
- Identify FMLA requirements
- Describe reasons for FMLA leave
- Explain how to arrange for FMLA leave
- Identify health coverage during FMLA leave
- Describe returning to work after FMLA leave
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Freedom of religion is a fundamental principle in this country, and exercising that freedom in everyday life includes the workplace. During this program, you'll learn the definition of religious discrimination and harassment. You'll also learn how to accommodate religious beliefs and the limits on accommodation obligations. In addition, you'll learn your role as a manager and what you can do to avoid religious discrimination and harassment.
Outline:
- Introduction
- Religious Discrimination
- Religious Harassment
- Reasonable Accommodation
- Undue Hardship
- Your Role as Manager
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
You might think your employees are free to say anything they want within the workplace. However, the right to free speech is limited in the private workplace. During this program, you'll learn the constitutional protections for public employees and the limits on free speech rights. In addition, you'll learn the differing rights of public and private employees.
Outline:
- Introduction
- Freedom of Speech in the Workplace
- The First Amendment
- Free Speech in the Public Workplace
- Free Speech in the Private Workplace
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Asking candidates fair and challenging questions can make or break the interview process. Not only can improper questions make you miss out on talented candidates but they can also be illegal. During this program, you'll learn the three principles to keeping interviews within legal boundaries. You'll also learn what can and cannot be asked when interviewing, as well as other legal issues regarding the interview process.
Outline:
- Introduction
- Legal Guidelines for Interviewing
- Guiding Principles
- Things to Avoid
- Protected Characteristics
- Other Legal Issues
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Do you know the legally required management procedures to follow when a harassment complaint is made? During this program, you'll learn the conditions under which liabilities for harassment can occur and the elements of an effective harassment policy. You'll also gain an awareness of the correct procedures to implement when complaints arise.
Outline:
- Introduction
- Preventing Sexual Harassment
- Sexual Harassment
- The Claimant
- Unwelcome Sexual Harassment
- Internal Complaint Procedure
- Consensual Relationships
- Implementing Complaint Procedures
- Conducting an Investigation
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Even though most states are employment-at-will territories, employees do have rights in the workplace that are guaranteed by law. During this program, you'll learn how company policies are essential tools for preventing trouble in the workplace. You'll also learn employees' rights to inspect their personnel files and other laws regarding employees' rights. In addition, you'll learn employers' rights to monitor their employees as regards sexual harassment and discrimination.
Outline:
- Introduction
- Respecting Employees' Individual Rights
- Company Policies
- Employee Access to Personnel Files
- Employee Monitoring
- Sexual Harassment and Discrimination
- Other Employee Rights
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
The workplace is becoming increasingly complex with many federal and state laws protecting the rights of employees. As a manager, you need to be aware of these laws in order to effectively and legally manage your employees. During this program, you'll learn the top ten issues to keep in mind while interacting with your employees. You'll also learn tips on how to deal with these issues and stay on the right side of the law.
Outline:
- Introduction
- Top Ten Ways for a Manager to Stay Out of Jail
- Offer Letter
- FMLA and ADA
- Exempt and Non-exempt Employees
- Respect Employee Privacy
- Provide Training
- Prevent Harassment
- Avoid Discrimination
- Termination Letters
- Document Performance Problems
- Conduct Performance Reviews
- Summary
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
Behind most lawsuits are problems that could have been avoided. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can help prevent company lawsuits.
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, the MindLeaders Sexual Harassment in the Workplace courses comply with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807.
Audience:
This series is for workers at any level (managers and non-managers) who are interested in addressing or preventing sexual harassment in the workplace.
Features:
- Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
- Flash scenarios use real world situations to illustrate course concepts.
- Audio accompanies each lesson page throughout the course.
- Decision Point activities allow learners to work toward an outcome in an interactive environment.
- Exercises allow learners to practice in the actual application being studied.
- Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
- A skill assessment generates a customized learning path based on the results of a pre-test.
- A glossary provides a reference for definitions of unfamiliar terms.
- Bookmarking tracks the learner's progress in a course.
Summary:
This course provides an introduction to the legislation currently dedicated to this topic, on both the federal and the state levels. It shows the learner how sexual harassment is characterized and helps identify the types of harassment that can occur in the workplace. This course also includes a List of state FEPA agencies.
Objectives:
- Define sexual harassment
- Identify the EEOC and its role in stopping sexual harassment
- Recognize the forms sexual harassment can take in the workplace
- Discuss Title VII of the Civil Rights Act and how it relates to sexual harassment issues
- Explain how harassment laws are enforced at the state and local level
- File a dual claim with both the EEOC and a state agency
Topics:
- What is sexual harassment?
- Understanding sexual harassment laws
- Exploring state sexual harassment laws
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course shows how sexual harassment can manifest in the workplace and adversely affect the environment, and investigates how situations can be perceived differently by those involved. It also explores ways to prevent sexual harassment in the workplace, including the steps an employer can take to create a sexual harassment policy.
Objectives:
- Identify the underlying causes of sexual harassment
- Describe the consequences sexual harassment can have on an office
- Define sexual harassment as it pertains to your organization
- Create a training program for your employees regarding your sexual harassment policy
- Identify reasons why victims often avoid taking action concerning sexual harassment
- Implement procedures for thorough investigations of sexual harassment complaints
Topics:
- Evaluating Your Workplace Environment
- Perceptions about Sexual Harassment
- Creating a Harassment Policy for Your Organization
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course educates employees about the causes and effects of sexual harassment in the work environment. It looks at elements that define behavior as harassment, methods that can be used to prevent it, as well as ways to deal with the situation if it happens.
Objectives:
- Know when to formally complain to management
- Recognize the responsibilities of managers and supervisors if sexual harassment occurs
- Determine training needs based on company size and the scope of the problem
- Identify the methods used to deal with the accuser and accused when sexual harassment is reported
- Conduct a sexual harassment investigation
- Resolve a sexual harassment complaint
Topics:
- Addressing Sexual Harassment
- Confronting Sexual Harassment
- Investigating Sexual Harassment
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course introduces learners to thinking and talking about sexual harassment in the workplace. Using conversational language, it humanizes the discussion while outlining primary concepts such as types of harassment, recommended responses, and the information that is important for claims evaluation.
Topics:
- What kind of behavior gets us in trouble at work?
- What are the biggest misconceptions about sexual harassment?
- What can you do if you're being sexually harassed?
- What if you're accused of harassment?
- What are the do's and don'ts of workplace relationships?
- Why can't we all just get along?
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills.
Audience:
This series is for anyone interested in participating on teams or leading teams.
Features:
- Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
- Flash scenarios use real world situations to illustrate course concepts.
- Streaming video scenarios illustrate real world issues and solutions discussed in the course.
- Audio accompanies each lesson page throughout the course.
- Decision Point activities allow learners to work toward an outcome in an interactive environment.
- Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
- Activities allow learners to apply course concepts in an interactive questioning environment.
- Exercises allow learners to practice in the actual application being studied.
- A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
- Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
- Search text enables learners to rapidly search all text within a course to easily retrieve information required.
- Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
- A skill assessment generates a customized learning path based on the results of a pre-test.
- A glossary provides a reference for definitions of unfamiliar terms.
- Bookmarking tracks the learner's progress in a course.
Summary:
This course provides valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture.
Objectives:
- Establish direction and goals
- Set clear roles and ground rules
- Establish formal and informal accountability
- Reinforce positive team behaviors
- Make teamwork part of the culture
Topics:
- Establishing direction and goals
- Defining roles and rules
- Establishing accountability
- Establishing positive team behaviors
- Making teamwork part of culture
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Summary:
This course provides valuable information about leading a team. It covers topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.
Objectives:
- Discuss the importance of leadership training
- Recognize effective communication skills
- Demonstrate a proficiency for managing conflict
- Explain the significance of the decision-making process
- Formulate an effective system of rewards and recognition
Topics:
- Developing Team-Leadership Skills
- Developing Communication Skills
- Developing Conflict-Management Skills
- Decision-Making and Empowerment
- Recognizing and Rewarding Team Performance
Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Our training is available 24 hours a day, 365 days a year. Smart Horizons changes the way companies train their employees, bringing lower costs, and higher quality training to employees across town or around the world.
Product Features
Total Hours: 28
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