Admissions Advisor

Job Description
Promotes Smart Horizons Career Online High School and encourages potential students to enroll.  Enrolls students; creates assigned spreadsheets in Excel and maintains acquired data in CRM or spreadsheet format; customizes interfaces; uses a variety of office automation applications to manage information/data and to type a wide variety of correspondence, reports, and records; provides administrative support by performing a full range of standard clerical duties, such as providing telephone support, and maintaining files and records.

Responsibilities

• Handles inbound and outbound calls to potential student leads with a target conversion rate established by the business
• Provide information about specific programs, program requirements, and procedures
• Generate transcripts and completion letters
• Extract pertinent information from records and other data sources
• Capture and channel information to provide marketing and program teams with feedback about programs based on interaction with customers and field personnel
• Compile information for inclusion in reports
• Input data or information into databases, spreadsheets, or other applications
• Interact professionally with a wide variety of individuals within and outside the organization (i.e., management, supervisors, vendors, and customers)
• Be available for travel as required to attend conferences or expos to promote education solutions
• Maintain various logbooks, files, references, and other records in accordance with policies/procedures
• Compose correspondence and reply to program inquiries
• Review and edit written documents for proper format, English grammar, capitalization, punctuation, and spelling, as well as proper use of terminology or symbols, appropriate signature, and attachments

Knowledge, Skills, and Abilities

• Knowledge of Microsoft Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Ability to multitask effectively and efficiently

Requirements

• Must have an excellent command of verbal, interpersonal, and professional presentation skills to accurately convey AST/Smart Horizon’s information over the phone.
• Ability to perform multiple tasks efficiently and effectively.
• 1- 2 years of customer service, account management, or relationship sales experience
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
• Ability to stay organized and work in a fast-paced environment

Preferred

• Bachelor’s degree in education or a related field
• Bilingual (Spanish and English)
• Thorough knowledge of the higher education market and industry
• Previous sales, customer service, or marketing experience
• 2-4 years of customer service experience