Dealing with Difficult People

Annual Subscription
Total Items: 7
Total Time: 8.3 hour(s)

$69.00
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Self-Management

Summary:

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

 

Audience:

This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

 

Includes:

(Click each bar below for more information)
Dealing with Difficult People: Managing Against the Odds

Summary:

This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Outline:

  • How do you know there is a problem?
  • Why are difficult employees being difficult?
  • What is the biggest mistake we make in dealing with difficult employees?
  • What are the first steps in dealing with difficult employees?
  • How can you handle conversations with the difficult employee?
  • When is discipline or dismissal required?
  • What can you do if nothing else works?

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Consideration

Summary:

After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objectives:

  • Clarify a situation involving inconsiderate behavior
  • Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that inconsiderate behavior causes

Topics:

  • Your Subordinate
  • Your Co-workers
  • Your Supervisor

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Attitude

Summary:

This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving an attitude problem
  • Qualify the attitude problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that attitude issues cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Trust

Summary:

This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a trust problem
  • Qualify the trust problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that trust issues cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Power

Summary:

This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a power issue
  • Qualify the power problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that power struggles cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Communication

Summary:

This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a communication problem
  • Qualify the communication problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that miscommunications cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Responsibility

Summary:

This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a responsibility problem
  • Qualify the responsibility problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that irresponsible behavior causes

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

 

 

 

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Dealing with Difficult People

Annual Subscription
Total Items: 7
Total Time: 8.3 hour(s)

$69.00
Quantity: