Communicating With Power

Annual Subscription
Total Items: 6
Total Time: 9 hour(s)

$73.00
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Personnel Management

Summary:

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

 

Audience:

This series is for anyone who wants to learn more about powerful communication.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

 

Includes:

(Click each bar below for more information)
Elements of Powerful Communication

Summary:

This course covers basic communication skills and focuses on persuasive communication. More specifically, it covers the interaction of the three basic elements of communication: the communicator, the audience, and the subject.

Objectives:

  • Identify the three basic elements of communication
  • Use the communication triangle
  • Define types of communication and points-of-view
  • Generate a measurable goal statement
  • Create a detailed portrait of your audience
  • Analyze your audience

Topics:

  • Communication basics
  • Persuasive communication

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Persuasive Appeals

Summary:

This course covers constructing a persuasive communication using an emotional, character, or logical appeal. More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal using a major premise, minor premise, and conclusion.

Objectives:

  • Describe the three types of persuasive appeals
  • Construct an emotional, character, or logical appeal
  • Determine when each appeal type is most appropriate

Topics:

  • Emotional appeals
  • Character appeals
  • Logical appeals

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Modes of Persuasion

Summary:

This course covers two different modes of persuasion: face-to-face and written communication. More specifically, it covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode of persuasion is most appropriate.

Objectives:

  • Identify key elements of face-to-face and written persuasive communication
  • Use the LANCC method for persuasive face-to-face communication

Topics:

  • Persuasive face-to-face communication
  • Persuasive writing

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Active Listening

Summary:

This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.

Objectives:

  • Describe the different ways people listen
  • Define active listening
  • Identify and respond to physical barriers and personal filters that impair active listening
  • Describe the traits and practices of active listening

Topics:

  • Types of listening
  • Preparing for active listening
  • Listening actively

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Resolving Conflict

Summary:

This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Objectives:

  • Differentiate internal and external conflict
  • Describe common types of external conflict in the workplace
  • Identify instinctive responses to conflict
  • Identify strategic responses to conflict
  • Identify guidelines for developing a conflict resolution process
  • List the benefits of an established conflict resolution process

Topics:

  • Understanding conflict
  • Responding to conflict
  • Resolving conflict constructively

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Negotiation

Summary:

This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.

Objectives:

  • Identify ways that negotiation is like a science
  • Identify ways that negotiation is like a form of art
  • Identify common traits embodied by assertive negotiators
  • Identify the steps of the negotiation process

Topics:

  • Understanding negotiation
  • Negotiating assertively
  • The negotiation process

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

 

 

 

Add to Cart

Communicating With Power

Annual Subscription
Total Items: 6
Total Time: 9 hour(s)

$73.00
Quantity: