Frequently Asked Questions

(Click each bar below for more information)


Who can I contact if I have questions concerning this training opportunity?
A help line is available during normal working hours, 7:00 AM - 5:00 PM CST, Monday - Friday. Call 1-800-261-6248.

Once I start a course, do I need to finish it before I log out, if I don't have time to finish it?
No, you can log out at any time. The system will bookmark (remember) where you stopped. When you re-enter the course, it will take up where it left off.

How do I get a completion certificate when I finish a course?
You can print the certificate after successfully completing a course with a score of 70 percent or higher. Go to the "Training Center Home Page" page (the page you see when you first log in) and select "My Courses". When the list of courses you have enrolled in appears, look for the title of the course you completed and click on the small certificate icon that appears at the end of the course title. The certificate will open and allow you to print it. Note: You will need Adobe Acrobat Reader (download link provided free) to view and print the certificate.



If you have any questions that are not listed here, please contact our Customer Service department.